Our challenge

It’s important to end sessions positively, especially if we have been discussing sensitive topics, and many of our participants come with vulnerabilities that might need extra support and care. We also need to get our participants' views or how the session went, and to let them know our findings.

But handing out a mass of printed material feels impersonal. Young people have told us they would probably throw our forms away, resulting in:

  • no user feedback on the session

  • no way for the young person to get back in touch if they need someone to talk to

After a session, young people have a right to hear back from us about what we learnt, and what we are doing about it. But feedback mechanisms that are too long, too formal or too brief can risk alienating the young person.

The solution

Our session guide template includes end-of-session feedback guidance to help moderators bring young people back to a safe, shared, collaborative space.

a gold star with a trophy drawing

Our researchers have developed thank-you packs for every participant, including certificates of participation (dependent on participant's age or other factors to be considered), a wallet-sized contact card with a hand-written note from the moderator, and a feedback form that they can use to tell us how the session went. 

We’ve developed these resources based on young people’s feedback about what it’s like participating in design research. For example, they told us hand-written thank-you notes mean a lot to them.

Our contact details and guidance are on a discreet wallet-sized card that young people can keep, and use whenever they need it.

Our anonymous feedback form template can be used either on paper or digitally.

the words: you said we heard, and a cartoon speech balloon

We’ve also developed a short feedback template booklet, You Said, We Heard. It includes guidance on length, level of detail and structure, so research teams can give effective feedback and young research participants continue to feel valued, informed and engaged.

Next steps

We’ll continue to develop and improve these resources as we test them with moderators and research session participants.